TERMS & CONDITIONS
This Terms & Conditions (“Agreement”, “Terms”, or “Terms of Service”) document governs the use of the e-commerce website (“Website”, “Platform”, or “Service”) operated by Threaded Root, an Indian entity engaged in the online sale of men’s and women’s clothing, lifestyle products and accessories. The Website is hosted on Zoho Commerce and is accessible to users (“User”, “Customer”, “You”, or “Your”) subject to the terms outlined herein. By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as any additional policies referenced herein, including the Privacy Policy.
These Terms are designed to comply with all applicable Indian laws and regulations and also incorporate platform-specific provisions relevant to Zoho Commerce and reflect best practices for digital commerce in India.
1. General Conditions & Termination
1.1 Acceptance of Terms
By using this Website, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. You must have the legal capacity to enter into a binding contract under Indian law. If you do not agree to these Terms, you must refrain from using the Website.
1.2 User Account Obligations
To access certain features or place orders, you may be required to create a user account by providing accurate, current, and complete information. You agree to:
• Maintain and promptly update your account information to ensure its accuracy and completeness.
• Keep your login credentials confidential and not share them with others.
• Accept responsibility for all activities that occur under your account.
The Company reserves the right to suspend or terminate your account if any information provided is found to be false, incomplete, or misleading, or if you are found to be in violation of these Terms.
1.3 Prohibited Conduct
You agree not to:
• Use the Website for any unlawful, fraudulent, or malicious purpose.
• Attempt to gain unauthorized access to other users’ accounts or the Website’s systems.
• Upload, post, or transmit any content that is defamatory, obscene, infringing, or otherwise objectionable.
• Engage in any activity that disrupts or interferes with the Website’s operations or security.
• Use automated means (such as bots or scrapers) to access or interact with the Website without express written permission.
1.4 Termination and Suspension
The Company may, at its sole discretion, suspend or terminate your access to the Website or your account, with or without notice, for reasons including but not limited to:
• Violation of these Terms or any applicable law.
• Suspected fraudulent, abusive, or illegal activity.
• Extended periods of account inactivity (typically 120 days for unpaid accounts).
• Requests by law enforcement or regulatory authorities.
• Technical or security issues.
Upon termination, your right to use the Website will immediately cease, and the Company may delete your account and all associated data. Certain provisions, such as those relating to intellectual property, limitation of liability, indemnification, and dispute resolution, shall survive termination.
2. Copyright & Intellectual Property
2.1 Ownership of Content
All content on the Website, including but not limited to text, images, graphics, logos, product descriptions, designs, audio, video, software, and code, is the exclusive property of the Company or its licensors and is protected under the Copyright Act, 1957, the Designs Act, 2000, and other applicable Indian intellectual property laws.
You may not copy, reproduce, modify, distribute, display, or create derivative works from any content on the Website without the Company’s express prior written consent, except as expressly permitted by law.
2.2 Trademarks
All trademarks, service marks, trade names, logos, and trade dress displayed on the Website are the property of the Company or their respective owners. Unauthorized use of any trademark or logo is strictly prohibited and may result in legal action under the Trade Marks Act, 1999.
2.3 User Restrictions
You agree not to:
• Remove, obscure, or alter any copyright, trademark, or proprietary notices on the Website.
• Use any content or intellectual property for commercial purposes without authorization.
• Upload or submit any content that infringes upon the intellectual property rights of others.
2.4 Intellectual Property Infringement and Takedown
If you believe that any content on the Website infringes your intellectual property rights, you may submit a takedown notice in accordance with the Copyright Act, 1957 and the Information Technology Act, 2000. The notice must include sufficient details to identify the infringing material and proof of ownership. The Company will investigate and, if appropriate, remove or disable access to the infringing content within the legally mandated timeframe (typically within 36 hours).
3. Products & Services
3.1 Product Descriptions and Images
The Website offers men’s and women’s clothing, including but not limited to apparel, accessories, and related fashion items. The Company endeavors to provide accurate, complete, and up-to-date product descriptions, specifications, sizing information, and images. However, the actual appearance, color, or fit of products may vary due to photographic lighting, device display settings, or manufacturing variations.
The Company does not warrant that product descriptions or other content are error-free, complete, or current. In the event of an error, the Company reserves the right to correct it and to refuse or cancel any order placed for a product listed with incorrect information.
3.2 Product Availability
All products and services are subject to availability. The Company reserves the right to:
• Limit the quantity of products available for sale.
• Discontinue or modify products at any time without prior notice.
• Substitute products with similar items if necessary (with your consent).
If a product is out of stock or unavailable after you place an order, the Company will notify you and offer a refund, replacement, or alternative solution as appropriate.
3.3 Pricing
Prices for products are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. The Company reserves the right to change prices at any time without prior notice. In the event of a pricing error, the Company may cancel or refuse any orders placed at the incorrect price, even after order confirmation.
3.4 Accuracy of Information
While the Company strives for accuracy, it does not guarantee that all information on the Website is accurate, complete, or current. Users are encouraged to review product details carefully and contact customer support for clarification if needed. The Company disclaims liability for any reliance placed on product descriptions, images, or other content.
4. Payment & Subscription Information
4.1 Accepted Payment Methods
The Website supports a variety of secure payment methods, including:
• Credit and debit cards (Visa, MasterCard, RuPay, etc.)
• Net banking
• No Cash on Delivery (COD)
All payments are processed in compliance with Reserve Bank of India (RBI) regulations and applicable data security standards (such as PCI DSS).
4.2 Billing Terms
• Payment must be made in full at the time of order placement.
• For subscription-based services (if offered), recurring billing will occur as per the selected plan and billing cycle. Users will be notified in advance of any changes to subscription fees or billing terms.
• The Company reserves the right to cancel orders or suspend services in the event of payment failure, suspected fraud, or chargebacks.
4.3 Taxes and Invoices
All prices are inclusive of Goods and Services Tax (GST) as applicable. The Company will issue a tax invoice in compliance with Indian tax laws, enabling customers to avail input tax credit where eligible.
4.4 Payment Security
The Company employs industry-standard encryption and security measures to protect your payment information. However, the Company is not liable for any unauthorized access or breaches that occur due to factors beyond its control.
5. Returns, Refunds, Cancellations, and Exchanges
5.1 Returns and Exchanges
Customers may return or exchange eligible products within 07 days of delivery, subject to the following conditions:
• The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
• Certain items (such as innerwear, personalized products, or items marked as non-returnable) may not be eligible for return or exchange.
• To initiate a return or exchange, contact customer support or use the online returns portal, providing order details and reason for return.
Upon approval, the Company will provide instructions for return shipping. Once the returned product is received and inspected, a replacement or refund will be processed as per policy.
5.2 Refunds
No refunds shall be issued for any products purchased. All goods are inspected and dispatched after quality verification. In the event that a product is received in a damaged, defective, or incorrect condition, the purchaser must notify the company within forty-eight (48) hours of delivery, along with relevant supporting evidence, for assessment. Subject to verification, the company may, at its sole discretion, offer an exchange or store credit in lieu of a refund. Products that are custom-made, made-to-order, altered, or purchased under sale, discount, or promotional offers shall not be eligible for return, exchange, or refund. Minor variations in colour, texture, or finish shall be considered inherent characteristics and shall not be deemed defects.
5.3 Cancellations
Orders may be canceled by the customer before they are shipped. To cancel an order, use the cancellation option in your account dashboard or contact customer support. If the order has already been shipped, cancellation may not be possible, and you may need to initiate a return after delivery.
The Company reserves the right to cancel orders at its discretion, including but not limited to cases of pricing errors, stock unavailability, or suspected fraud. In such cases, a full refund will be issued.
5.4 Exceptions and Dispute Resolution
If you receive a defective, damaged, or incorrect product, notify the Company within forty-eight (48) hours of delivery. The Company will arrange for a replacement, exchange, or refund as appropriate. For disputes regarding returns, refunds, or cancellations, you may escalate the matter to the Company’s grievance officer or seek redressal under the Consumer Protection Act, 2019.
6. Shipping, Delivery, Risk of Loss, and Title Transfer
6.1 Shipping and Delivery
The Company will make reasonable efforts to deliver products within the estimated delivery timeframe specified at checkout. Delivery times may vary based on location, product availability, and external factors such as logistics disruptions.
Shipping charges, if any, will be displayed at checkout. Free shipping may be offered for orders above a specified value or as part of promotional campaigns.
6.2 Risk of Loss and Title Transfer
Risk of loss and title to products pass to the customer upon delivery to the designated shipping address. Until delivery, the Company retains ownership and bears the risk of loss or damage. If delivery is delayed due to the customer’s actions or refusal to accept the product, risk may transfer to the customer as per the Sale of Goods Act, 1930.
6.3 Delays and Force Majeure
The Company is not liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or government actions.
7. Warranties, Disclaimers, and Product Liability
7.1 Product Warranties
Unless expressly stated, the Company does not provide any warranties, express or implied, regarding the quality, suitability, merchantability, or fitness for a particular purpose of the products sold.
7.2 Disclaimer of Warranties
All products and services are provided “as is” and “as available.” The Company disclaims all implied warranties to the fullest extent permitted by law. The Company does not guarantee that the Website will be error-free, uninterrupted, or free from viruses or other harmful components.
7.3 Limitation of Product Liability
To the maximum extent permitted by law, the Company’s liability for any product-related claims is limited to the purchase price paid by the customer. The Company is not liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the products or services.
8. Limitation of Liability
8.1 Scope of Limitation
To the fullest extent permitted by applicable law, the Company (including its directors, officers, employees, agents, affiliates, and service providers) shall not be liable for any:
• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business interruption.
• Damages arising from unauthorized access, use, or alteration of your transmissions or data.
• Damages resulting from your use of or inability to use the Website, products, or services.
The Company’s total aggregate liability for any claim arising out of or relating to these Terms or the Website shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
8.2 Non-Excludable Liabilities
Nothing in these Terms shall exclude or limit liability for:
• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded under applicable law, including statutory consumer rights.
8.3 Reasonableness and Enforceability
Limitation of liability clauses are enforceable under Indian law provided they are reasonable, clear, and not contrary to public policy or statutory rights. The Company does not seek to exclude liability for statutory obligations under the Consumer Protection Act, 2019, or other non-waivable rights.
9. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
• Your use or misuse of the Website or services.
• Your violation of these Terms or any applicable law.
• Your infringement of any intellectual property or other rights of any third party.
• Any content you submit, post, or transmit through the Website.
The indemnity shall survive termination of your account or cessation of use of the Website.
10. User-Generated Content (UGC)
10.1 Submission and Use of UGC
The Website may allow users to submit, post, or share content, including but not limited to reviews, ratings, images, videos, comments, or other materials (“User-Generated Content” or “UGC”). By submitting UGC, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, publish, translate, distribute, display, and sublicense such content for any lawful purpose, including marketing and promotional activities.
10.2 User Responsibilities
You represent and warrant that:
• You own or have the necessary rights and permissions to submit the UGC.
• Your UGC does not infringe upon the intellectual property, privacy, or other rights of any third party.
• Your UGC is not defamatory, obscene, offensive, or otherwise unlawful.
You are solely responsible for the content you submit and any consequences arising from its publication.
10.3 Moderation and Removal
The Company reserves the right, but not the obligation, to monitor, review, edit, or remove any UGC at its sole discretion, including content that violates these Terms, applicable law, or the Company’s content guidelines. The Company may also respond to takedown requests in accordance with the Copyright Act, 1957 and the Information Technology Act, 2000.
10.4 Intellectual Property Rights for User Submissions
By submitting UGC, you grant the Company the right to use your content as described above. You retain ownership of your UGC, subject to the license granted to the Company. If you wish to revoke permission or request removal of your content, contact customer support with sufficient details for identification and action.
10.5 UGC Policy and Best Practices
The Company encourages positive, constructive, and authentic contributions. Prohibited UGC includes but is not limited to:
• Content that is false, misleading, or fraudulent.
• Content that infringes intellectual property rights.
• Content that is abusive, harassing, or discriminatory.
• Content that contains personal or confidential information of others.
The Company may publish annual transparency reports on UGC moderation and enforcement actions.
11. Privacy Policy
11.1 Data Collection and Use
The Company is committed to protecting your privacy and personal data in accordance with the Digital Personal Data Protection Act, 2023 and Rules, 2025, and other applicable Indian data protection laws. The Privacy Policy, available at [Privacy Policy URL], explains how the Company collects, uses, stores, and protects your personal information.
By using the Website, you consent to the collection and processing of your personal data as described in the Privacy Policy.
11.2 Data Security
The Company implements reasonable security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and the Company cannot guarantee absolute security.
11.3 Data Subject Rights
You have the right to access, correct, update, or delete your personal data, subject to applicable law. You may also withdraw consent or object to certain processing activities. To exercise your rights, contact the Company’s Data Protection Officer or use the mechanisms provided in the Privacy Policy.
11.4 Children’s Privacy and Age Restrictions
The Website is not intended for use by children under 18 years of age. The Company does not knowingly collect personal data from minors without verifiable parental consent. If you believe that a child has provided personal data without consent, please contact the Company for prompt removal and remedial action.
12. External Links and Third-Party Content
12.1 Third-Party Websites
The Website may contain links to third-party websites, applications, or services that are not owned or controlled by the Company. These links are provided for your convenience only. The Company does not endorse, monitor, or assume responsibility for the content, privacy practices, or terms of any third-party site.
You access third-party sites at your own risk and are subject to their terms and policies. The Company is not liable for any loss or damage arising from your use of third-party content or services.
12.2 Third-Party Applications and Integrations
Certain features of the Website may integrate with third-party applications or services. Use of such integrations may require acceptance of additional terms and privacy policies. The Company is not responsible for the performance, security, or legality of third-party integrations.
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
13.2 Jurisdiction
Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or any transaction shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India.
13.3 Dispute Resolution Process
The Company encourages amicable resolution of disputes. In the event of a dispute:
1. The aggrieved party shall notify the other party in writing, specifying the nature of the dispute.
2. The parties shall attempt to resolve the dispute through good-faith negotiations within 30 days.
3. If the dispute remains unresolved, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Kolkata, India, and the proceedings shall be conducted in English.
4. The arbitral award shall be final and binding on the parties.
Nothing in this section precludes a party from seeking interim or injunctive relief from a court of competent jurisdiction.
14. Age Restrictions, Account Eligibility, and User Representations
14.1 Age Restrictions
You must be at least 18 years of age to use the Website or place orders. By creating an account or making a purchase, you represent and warrant that you meet the minimum age requirement. If you are under 18, you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
14.2 Account Eligibility
You represent and warrant that:
• All information provided during registration is true, accurate, and complete.
• You will maintain and promptly update your information as necessary.
• You are not barred from using the Website under any applicable law.
The Company reserves the right to verify your age and eligibility at any time and to suspend or terminate accounts found to be in violation.
15. Prohibited Conduct and Acceptable Use Policy
You agree to use the Website in compliance with all applicable laws and these Terms. Prohibited conduct includes, but is not limited to:
• Engaging in fraudulent, deceptive, or illegal activities.
• Uploading or transmitting viruses, malware, or harmful code.
• Attempting to gain unauthorized access to the Website or other users’ accounts.
• Posting or sharing content that is defamatory, obscene, harassing, or infringing.
• Violating the intellectual property or privacy rights of others.
• Circumventing or attempting to circumvent security measures.
• Using the Website for commercial purposes without authorization.
The Company reserves the right to investigate and take appropriate action, including suspension or termination of accounts, for violations of this policy.
16. Intellectual Property Rights for User Submissions and License Grants
By submitting any content to the Website, including UGC, you grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute your content for the purposes described in these Terms. You retain ownership of your content, subject to the rights granted to the Company.
You represent and warrant that you have all necessary rights and permissions to grant this license and that your content does not infringe the rights of any third party. The Company may remove or disable access to any content that is alleged to infringe intellectual property rights, in accordance with applicable law and takedown procedures.
17. Zoho Commerce-Specific Provisions and Platform Terms
17.1 Platform Usage
The Website is hosted on Zoho Commerce, a platform provided by Zoho Corporation Private Limited. Your use of the Website is also subject to Zoho’s General Terms of Service and Zoho Commerce-specific terms, available at [Zoho Commerce Terms URL].
17.2 Third-Party Integrations
Zoho Commerce may integrate with third-party applications or services. Access and use of such integrations may require acceptance of additional terms and privacy policies. The Company and Zoho are not liable for any issues arising from third-party integrations.
17.3 Platform Limitations
Zoho Commerce may impose usage limits, transaction thresholds, or other restrictions based on your subscription plan. The Company will notify you of any such limitations as applicable.
18. Updates & Notification of Changes to Terms
18.1 Right to Modify Terms
The Company reserves the right to modify, update, or replace these Terms & Conditions at any time, at its sole discretion. Changes may be made to reflect legal, regulatory, technological, or business developments.
18.2 Notification of Changes
Significant changes to these Terms will be communicated to users by one or more of the following methods:
• Posting a prominent notice on the Website.
• Sending an email notification to your registered email address.
• Displaying a banner or pop-up notification upon login.
Unless otherwise specified, changes will take effect 30 days after notification. Your continued use of the Website after the effective date constitutes acceptance of the updated Terms.
18.3 User Rights Upon Update
If you do not agree to the updated Terms, you may discontinue use of the Website and request account termination. In the event of material changes that substantially affect your rights, you may be entitled to a prorated refund of any prepaid fees for unused services.
19. Contact Information
For questions, concerns, or requests regarding these Terms & Conditions, returns, refunds, privacy practices, or other matters, please contact:
• Customer Support Email: [rootthreaded@gmail.com]
• Customer Support Phone: [+91 9147758366]
The Company will endeavor to respond to all queries and complaints within the timelines prescribed by law.
20. Miscellaneous
20.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.2 Entire Agreement
These Terms & Conditions, together with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and the Company regarding your use of the Website.
20.3 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
20.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign its rights and obligations to any affiliate or successor entity.
By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
This Terms & Conditions (“Agreement”, “Terms”, or “Terms of Service”) document governs the use of the e-commerce website (“Website”, “Platform”, or “Service”) operated by Threaded Root, an Indian entity engaged in the online sale of men’s and women’s clothing, lifestyle products and accessories. The Website is hosted on Zoho Commerce and is accessible to users (“User”, “Customer”, “You”, or “Your”) subject to the terms outlined herein. By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as any additional policies referenced herein, including the Privacy Policy.
These Terms are designed to comply with all applicable Indian laws and regulations and also incorporate platform-specific provisions relevant to Zoho Commerce and reflect best practices for digital commerce in India.
1. General Conditions & Termination
1.1 Acceptance of Terms
By using this Website, you confirm that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. You must have the legal capacity to enter into a binding contract under Indian law. If you do not agree to these Terms, you must refrain from using the Website.
1.2 User Account Obligations
To access certain features or place orders, you may be required to create a user account by providing accurate, current, and complete information. You agree to:
• Maintain and promptly update your account information to ensure its accuracy and completeness.
• Keep your login credentials confidential and not share them with others.
• Accept responsibility for all activities that occur under your account.
The Company reserves the right to suspend or terminate your account if any information provided is found to be false, incomplete, or misleading, or if you are found to be in violation of these Terms.
1.3 Prohibited Conduct
You agree not to:
• Use the Website for any unlawful, fraudulent, or malicious purpose.
• Attempt to gain unauthorized access to other users’ accounts or the Website’s systems.
• Upload, post, or transmit any content that is defamatory, obscene, infringing, or otherwise objectionable.
• Engage in any activity that disrupts or interferes with the Website’s operations or security.
• Use automated means (such as bots or scrapers) to access or interact with the Website without express written permission.
1.4 Termination and Suspension
The Company may, at its sole discretion, suspend or terminate your access to the Website or your account, with or without notice, for reasons including but not limited to:
• Violation of these Terms or any applicable law.
• Suspected fraudulent, abusive, or illegal activity.
• Extended periods of account inactivity (typically 120 days for unpaid accounts).
• Requests by law enforcement or regulatory authorities.
• Technical or security issues.
Upon termination, your right to use the Website will immediately cease, and the Company may delete your account and all associated data. Certain provisions, such as those relating to intellectual property, limitation of liability, indemnification, and dispute resolution, shall survive termination.
2. Copyright & Intellectual Property
2.1 Ownership of Content
All content on the Website, including but not limited to text, images, graphics, logos, product descriptions, designs, audio, video, software, and code, is the exclusive property of the Company or its licensors and is protected under the Copyright Act, 1957, the Designs Act, 2000, and other applicable Indian intellectual property laws.
You may not copy, reproduce, modify, distribute, display, or create derivative works from any content on the Website without the Company’s express prior written consent, except as expressly permitted by law.
2.2 Trademarks
All trademarks, service marks, trade names, logos, and trade dress displayed on the Website are the property of the Company or their respective owners. Unauthorized use of any trademark or logo is strictly prohibited and may result in legal action under the Trade Marks Act, 1999.
2.3 User Restrictions
You agree not to:
• Remove, obscure, or alter any copyright, trademark, or proprietary notices on the Website.
• Use any content or intellectual property for commercial purposes without authorization.
• Upload or submit any content that infringes upon the intellectual property rights of others.
2.4 Intellectual Property Infringement and Takedown
If you believe that any content on the Website infringes your intellectual property rights, you may submit a takedown notice in accordance with the Copyright Act, 1957 and the Information Technology Act, 2000. The notice must include sufficient details to identify the infringing material and proof of ownership. The Company will investigate and, if appropriate, remove or disable access to the infringing content within the legally mandated timeframe (typically within 36 hours).
3. Products & Services
3.1 Product Descriptions and Images
The Website offers men’s and women’s clothing, including but not limited to apparel, accessories, and related fashion items. The Company endeavors to provide accurate, complete, and up-to-date product descriptions, specifications, sizing information, and images. However, the actual appearance, color, or fit of products may vary due to photographic lighting, device display settings, or manufacturing variations.
The Company does not warrant that product descriptions or other content are error-free, complete, or current. In the event of an error, the Company reserves the right to correct it and to refuse or cancel any order placed for a product listed with incorrect information.
3.2 Product Availability
All products and services are subject to availability. The Company reserves the right to:
• Limit the quantity of products available for sale.
• Discontinue or modify products at any time without prior notice.
• Substitute products with similar items if necessary (with your consent).
If a product is out of stock or unavailable after you place an order, the Company will notify you and offer a refund, replacement, or alternative solution as appropriate.
3.3 Pricing
Prices for products are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. The Company reserves the right to change prices at any time without prior notice. In the event of a pricing error, the Company may cancel or refuse any orders placed at the incorrect price, even after order confirmation.
3.4 Accuracy of Information
While the Company strives for accuracy, it does not guarantee that all information on the Website is accurate, complete, or current. Users are encouraged to review product details carefully and contact customer support for clarification if needed. The Company disclaims liability for any reliance placed on product descriptions, images, or other content.
4. Payment & Subscription Information
4.1 Accepted Payment Methods
The Website supports a variety of secure payment methods, including:
• Credit and debit cards (Visa, MasterCard, RuPay, etc.)
• Net banking
• No Cash on Delivery (COD)
All payments are processed in compliance with Reserve Bank of India (RBI) regulations and applicable data security standards (such as PCI DSS).
4.2 Billing Terms
• Payment must be made in full at the time of order placement.
• For subscription-based services (if offered), recurring billing will occur as per the selected plan and billing cycle. Users will be notified in advance of any changes to subscription fees or billing terms.
• The Company reserves the right to cancel orders or suspend services in the event of payment failure, suspected fraud, or chargebacks.
4.3 Taxes and Invoices
All prices are inclusive of Goods and Services Tax (GST) as applicable. The Company will issue a tax invoice in compliance with Indian tax laws, enabling customers to avail input tax credit where eligible.
4.4 Payment Security
The Company employs industry-standard encryption and security measures to protect your payment information. However, the Company is not liable for any unauthorized access or breaches that occur due to factors beyond its control.
5. Returns, Refunds, Cancellations, and Exchanges
5.1 Returns and Exchanges
Customers may return or exchange eligible products within 07 days of delivery, subject to the following conditions:
• The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
• Certain items (such as innerwear, personalized products, or items marked as non-returnable) may not be eligible for return or exchange.
• To initiate a return or exchange, contact customer support or use the online returns portal, providing order details and reason for return.
Upon approval, the Company will provide instructions for return shipping. Once the returned product is received and inspected, a replacement or refund will be processed as per policy.
5.2 Refunds
No refunds shall be issued for any products purchased. All goods are inspected and dispatched after quality verification. In the event that a product is received in a damaged, defective, or incorrect condition, the purchaser must notify the company within forty-eight (48) hours of delivery, along with relevant supporting evidence, for assessment. Subject to verification, the company may, at its sole discretion, offer an exchange or store credit in lieu of a refund. Products that are custom-made, made-to-order, altered, or purchased under sale, discount, or promotional offers shall not be eligible for return, exchange, or refund. Minor variations in colour, texture, or finish shall be considered inherent characteristics and shall not be deemed defects.
5.3 Cancellations
Orders may be canceled by the customer before they are shipped. To cancel an order, use the cancellation option in your account dashboard or contact customer support. If the order has already been shipped, cancellation may not be possible, and you may need to initiate a return after delivery.
The Company reserves the right to cancel orders at its discretion, including but not limited to cases of pricing errors, stock unavailability, or suspected fraud. In such cases, a full refund will be issued.
5.4 Exceptions and Dispute Resolution
If you receive a defective, damaged, or incorrect product, notify the Company within forty-eight (48) hours of delivery. The Company will arrange for a replacement, exchange, or refund as appropriate. For disputes regarding returns, refunds, or cancellations, you may escalate the matter to the Company’s grievance officer or seek redressal under the Consumer Protection Act, 2019.
6. Shipping, Delivery, Risk of Loss, and Title Transfer
6.1 Shipping and Delivery
The Company will make reasonable efforts to deliver products within the estimated delivery timeframe specified at checkout. Delivery times may vary based on location, product availability, and external factors such as logistics disruptions.
Shipping charges, if any, will be displayed at checkout. Free shipping may be offered for orders above a specified value or as part of promotional campaigns.
6.2 Risk of Loss and Title Transfer
Risk of loss and title to products pass to the customer upon delivery to the designated shipping address. Until delivery, the Company retains ownership and bears the risk of loss or damage. If delivery is delayed due to the customer’s actions or refusal to accept the product, risk may transfer to the customer as per the Sale of Goods Act, 1930.
6.3 Delays and Force Majeure
The Company is not liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, or government actions.
7. Warranties, Disclaimers, and Product Liability
7.1 Product Warranties
Unless expressly stated, the Company does not provide any warranties, express or implied, regarding the quality, suitability, merchantability, or fitness for a particular purpose of the products sold.
7.2 Disclaimer of Warranties
All products and services are provided “as is” and “as available.” The Company disclaims all implied warranties to the fullest extent permitted by law. The Company does not guarantee that the Website will be error-free, uninterrupted, or free from viruses or other harmful components.
7.3 Limitation of Product Liability
To the maximum extent permitted by law, the Company’s liability for any product-related claims is limited to the purchase price paid by the customer. The Company is not liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the products or services.
8. Limitation of Liability
8.1 Scope of Limitation
To the fullest extent permitted by applicable law, the Company (including its directors, officers, employees, agents, affiliates, and service providers) shall not be liable for any:
• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business interruption.
• Damages arising from unauthorized access, use, or alteration of your transmissions or data.
• Damages resulting from your use of or inability to use the Website, products, or services.
The Company’s total aggregate liability for any claim arising out of or relating to these Terms or the Website shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
8.2 Non-Excludable Liabilities
Nothing in these Terms shall exclude or limit liability for:
• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded under applicable law, including statutory consumer rights.
8.3 Reasonableness and Enforceability
Limitation of liability clauses are enforceable under Indian law provided they are reasonable, clear, and not contrary to public policy or statutory rights. The Company does not seek to exclude liability for statutory obligations under the Consumer Protection Act, 2019, or other non-waivable rights.
9. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
• Your use or misuse of the Website or services.
• Your violation of these Terms or any applicable law.
• Your infringement of any intellectual property or other rights of any third party.
• Any content you submit, post, or transmit through the Website.
The indemnity shall survive termination of your account or cessation of use of the Website.
10. User-Generated Content (UGC)
10.1 Submission and Use of UGC
The Website may allow users to submit, post, or share content, including but not limited to reviews, ratings, images, videos, comments, or other materials (“User-Generated Content” or “UGC”). By submitting UGC, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, modify, publish, translate, distribute, display, and sublicense such content for any lawful purpose, including marketing and promotional activities.
10.2 User Responsibilities
You represent and warrant that:
• You own or have the necessary rights and permissions to submit the UGC.
• Your UGC does not infringe upon the intellectual property, privacy, or other rights of any third party.
• Your UGC is not defamatory, obscene, offensive, or otherwise unlawful.
You are solely responsible for the content you submit and any consequences arising from its publication.
10.3 Moderation and Removal
The Company reserves the right, but not the obligation, to monitor, review, edit, or remove any UGC at its sole discretion, including content that violates these Terms, applicable law, or the Company’s content guidelines. The Company may also respond to takedown requests in accordance with the Copyright Act, 1957 and the Information Technology Act, 2000.
10.4 Intellectual Property Rights for User Submissions
By submitting UGC, you grant the Company the right to use your content as described above. You retain ownership of your UGC, subject to the license granted to the Company. If you wish to revoke permission or request removal of your content, contact customer support with sufficient details for identification and action.
10.5 UGC Policy and Best Practices
The Company encourages positive, constructive, and authentic contributions. Prohibited UGC includes but is not limited to:
• Content that is false, misleading, or fraudulent.
• Content that infringes intellectual property rights.
• Content that is abusive, harassing, or discriminatory.
• Content that contains personal or confidential information of others.
The Company may publish annual transparency reports on UGC moderation and enforcement actions.
11. Privacy Policy
11.1 Data Collection and Use
The Company is committed to protecting your privacy and personal data in accordance with the Digital Personal Data Protection Act, 2023 and Rules, 2025, and other applicable Indian data protection laws. The Privacy Policy, available at [Privacy Policy URL], explains how the Company collects, uses, stores, and protects your personal information.
By using the Website, you consent to the collection and processing of your personal data as described in the Privacy Policy.
11.2 Data Security
The Company implements reasonable security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and the Company cannot guarantee absolute security.
11.3 Data Subject Rights
You have the right to access, correct, update, or delete your personal data, subject to applicable law. You may also withdraw consent or object to certain processing activities. To exercise your rights, contact the Company’s Data Protection Officer or use the mechanisms provided in the Privacy Policy.
11.4 Children’s Privacy and Age Restrictions
The Website is not intended for use by children under 18 years of age. The Company does not knowingly collect personal data from minors without verifiable parental consent. If you believe that a child has provided personal data without consent, please contact the Company for prompt removal and remedial action.
12. External Links and Third-Party Content
12.1 Third-Party Websites
The Website may contain links to third-party websites, applications, or services that are not owned or controlled by the Company. These links are provided for your convenience only. The Company does not endorse, monitor, or assume responsibility for the content, privacy practices, or terms of any third-party site.
You access third-party sites at your own risk and are subject to their terms and policies. The Company is not liable for any loss or damage arising from your use of third-party content or services.
12.2 Third-Party Applications and Integrations
Certain features of the Website may integrate with third-party applications or services. Use of such integrations may require acceptance of additional terms and privacy policies. The Company is not responsible for the performance, security, or legality of third-party integrations.
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
13.2 Jurisdiction
Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or any transaction shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India.
13.3 Dispute Resolution Process
The Company encourages amicable resolution of disputes. In the event of a dispute:
1. The aggrieved party shall notify the other party in writing, specifying the nature of the dispute.
2. The parties shall attempt to resolve the dispute through good-faith negotiations within 30 days.
3. If the dispute remains unresolved, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Kolkata, India, and the proceedings shall be conducted in English.
4. The arbitral award shall be final and binding on the parties.
Nothing in this section precludes a party from seeking interim or injunctive relief from a court of competent jurisdiction.
14. Age Restrictions, Account Eligibility, and User Representations
14.1 Age Restrictions
You must be at least 18 years of age to use the Website or place orders. By creating an account or making a purchase, you represent and warrant that you meet the minimum age requirement. If you are under 18, you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
14.2 Account Eligibility
You represent and warrant that:
• All information provided during registration is true, accurate, and complete.
• You will maintain and promptly update your information as necessary.
• You are not barred from using the Website under any applicable law.
The Company reserves the right to verify your age and eligibility at any time and to suspend or terminate accounts found to be in violation.
15. Prohibited Conduct and Acceptable Use Policy
You agree to use the Website in compliance with all applicable laws and these Terms. Prohibited conduct includes, but is not limited to:
• Engaging in fraudulent, deceptive, or illegal activities.
• Uploading or transmitting viruses, malware, or harmful code.
• Attempting to gain unauthorized access to the Website or other users’ accounts.
• Posting or sharing content that is defamatory, obscene, harassing, or infringing.
• Violating the intellectual property or privacy rights of others.
• Circumventing or attempting to circumvent security measures.
• Using the Website for commercial purposes without authorization.
The Company reserves the right to investigate and take appropriate action, including suspension or termination of accounts, for violations of this policy.
16. Intellectual Property Rights for User Submissions and License Grants
By submitting any content to the Website, including UGC, you grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute your content for the purposes described in these Terms. You retain ownership of your content, subject to the rights granted to the Company.
You represent and warrant that you have all necessary rights and permissions to grant this license and that your content does not infringe the rights of any third party. The Company may remove or disable access to any content that is alleged to infringe intellectual property rights, in accordance with applicable law and takedown procedures.
17. Zoho Commerce-Specific Provisions and Platform Terms
17.1 Platform Usage
The Website is hosted on Zoho Commerce, a platform provided by Zoho Corporation Private Limited. Your use of the Website is also subject to Zoho’s General Terms of Service and Zoho Commerce-specific terms, available at [Zoho Commerce Terms URL].
17.2 Third-Party Integrations
Zoho Commerce may integrate with third-party applications or services. Access and use of such integrations may require acceptance of additional terms and privacy policies. The Company and Zoho are not liable for any issues arising from third-party integrations.
17.3 Platform Limitations
Zoho Commerce may impose usage limits, transaction thresholds, or other restrictions based on your subscription plan. The Company will notify you of any such limitations as applicable.
18. Updates & Notification of Changes to Terms
18.1 Right to Modify Terms
The Company reserves the right to modify, update, or replace these Terms & Conditions at any time, at its sole discretion. Changes may be made to reflect legal, regulatory, technological, or business developments.
18.2 Notification of Changes
Significant changes to these Terms will be communicated to users by one or more of the following methods:
• Posting a prominent notice on the Website.
• Sending an email notification to your registered email address.
• Displaying a banner or pop-up notification upon login.
Unless otherwise specified, changes will take effect 30 days after notification. Your continued use of the Website after the effective date constitutes acceptance of the updated Terms.
18.3 User Rights Upon Update
If you do not agree to the updated Terms, you may discontinue use of the Website and request account termination. In the event of material changes that substantially affect your rights, you may be entitled to a prorated refund of any prepaid fees for unused services.
19. Contact Information
For questions, concerns, or requests regarding these Terms & Conditions, returns, refunds, privacy practices, or other matters, please contact:
• Customer Support Email: [rootthreaded@gmail.com]
• Customer Support Phone: [+91 9147758366]
The Company will endeavor to respond to all queries and complaints within the timelines prescribed by law.
20. Miscellaneous
20.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.2 Entire Agreement
These Terms & Conditions, together with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and the Company regarding your use of the Website.
20.3 Waiver
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
20.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign its rights and obligations to any affiliate or successor entity.
By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.