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Threaded Root
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REFUND & EXCHANGE POLICIES





Transparency & Ethics:


The price of integrity at Threaded Root, we operate outside the standard fashion model. Our pricing reflects a commitment to ethical standards that often exceed Western norms. 


We strive to keep our pieces accessible because we believe everyone should have the chance to support conscious craft. However, when you purchase an In-House piece, you are investing in: 


  • Fair Livelihoods: We pay our artisans according to the market value for their work. This ensures financial security and stability for their families. 
  • Cultural Preservation: Your support helps protect ancient knowledge so, it can be passed down to the next generation. 
  • Community Growth: You are directly contributing to the development of artisan societies. 
  • Craft Over Speed: We are driven by bold ideas, but we are grounded in patience. Every design takes hours of painstaking work to perfect. 
  • Collaborative Process: Working with rural crafts presents unique design challenges. We adapt our techniques to suit the craft, not the other way around. 
  • The Human Touch: We prioritize transparency. Because our resources are limited, we constantly listen to your feedback to refine our work. We ask for your patience and understanding that true craft cannot be rushed.


The Beauty of Imperfection. Please read before purchasing:

                                                                                                                        

  • Our In-House pieces are proudly handcrafted, with a special focus on embroidery and weaving. Because human hands create these garments, not machines, you maynotice small markings or stencil traces. Slight fabric pulls or variations in the weave. These are not defects. They are the fingerprints of the process and a sign of authenticity. Our stance on "Flaws": We do not ask our artisans to redo work for minor aesthetic variances, as this causes them significant financial loss. Therefore, we do not accept returns based on handmade imperfections. We ask that you join us in appreciating the nature of slow, intentional craft.


1. Cancellation

  • Before shipment: You may cancel your order only before it has shipped. If you cancel before shipment, you are eligible for a full refund to your original payment method.
  • After shipment: Orders cannot be cancelled once they have left our warehouse.
  • Why: Many of our items are produced in limited batches and made ethically, which limits our ability to accept cancellations after processing.


2. Returns and Refunds

  • No returns: We DO NOT accept returns; items can only be exchanged.
  • Refund timing: If a cancellation is approved, refunds are issued to the original payment method. Please allow 10–15 business days for your bank or card issuer to post the refund. Processing times may vary by bank. 
  • Order processing: Orders are typically processed and shipped within 2–4 business days. For full details, see our Shipping Policy.


3. Exchange

  • Satisfaction guarantee: We want you to love your piece. Inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect.
  • Exchange window: You have 7 days from the delivery date to request an exchange.
  • How to request an exchange: Email roothreaded@gmail.com or visit Help & Support within 7 days of delivery. Include your order number and a brief description of the issue.
  • Condition for exchange: Items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.
  • Shipping for exchanges: You are responsible for return shipping and the risk of sending the item back [except when we shipped the wrong item - in that case, we will cover return shipping. If a damaged product is received, it will be exchanged (subject to availability), if unavailable, a store credit/coupon of the same value will be issued for further purchase].
  • Size exchanges: If you need a different size (subject to availability), contact us to initiate the exchange. Once we receive and inspect the returned item, we will ship the replacement.


4. How we handle requests

  • We will confirm receipt of your cancellation or exchange request and notify you whether it has been approved. If approved, refunds are processed automatically to the original payment method.
  • If you have questions or need help, please contact us at:

       rootthreaded@gmail.com

     +91 9147758366

    For more details, please visit our
    Help & Support
     page. You can also submit your query using our online form: Drop Us a Line.


Thank you for supporting a kinder, fairer fashion industry.




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